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The key objective of this position
is to manage the learning implementation process of
our training product offering, as well as to manage
the provision of operational support to the marketing
areas. The position has a strong coaching, coordination
and relationship building focus and this manager has
to ensure that all support and learning interventions
are rendered timely, cost effectively, meeting the set
quality standards.
Your Responsibilities include the following:
Manage the implementation and integration of the learning
process in your business service area.
Develop and manage a plan for the provision of operational
support to the companys marketing functions.
Build and maintain positive relations with the management
teams and staff and provide regular feedback.
Manage the national learning teams and provide coaching
support to team members where needed.
Identify training needs, marketing support needs,
problem areas and performance improvement opportunities
and make relevant recommendations
Assess application and integration of learning into
the workplace and provide feedback.
Provide management information and statistics on the
status of training and operational support in your business
service areas.
Provide input for improvements and enhancements to
Quality and Development teams.
Implement and maintain Quality Assurance principles
and processes.
Knowledge and experience required
for the role
A relevant tertiary qualification
At least 5 years experience as a learning facilitator
and developer of training and development programmes
At least 3 years experience in the management of a
department or section.
Some experience in project management, performance
improvement and an Assessor and Moderator qualification
will count in your favour
Knowledge and understanding of relevant skills development
and industry legislation
Knowledge and understanding of business processes,
insurance products and the insurance industry
Willingness and ability to travel
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